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FAQ

Do I need to create a Montage Fashion account?

You can browse on our website and add items to your basket without creating an account, but to make any purchases you need to create an account by providing an email address and creating a password.

How can I pay on your site?

You can pay using any of the following:
• Visa and MasterCard credit cards
• Visa Debit, Visa Electron, Maestro, Solo and MasterCard debit cards
• American Express card
• PayPal
• Gift cards

Will I receive confirmation that my order is successful and on its way to me?

Once you have successfully submitted your order, you will receive an automated email confirming your order details. Your order will then be processed by our warehouse team and you’ll receive a despatch confirmation email when your order is dispatched for delivery.

Can I add items, change or cancel my order once I’ve confirmed it?

Unfortunately, once your order is complete, you can no longer add items, change or cancel your order. However, you can easily return any unwanted items to us for a refund (please see our Returns page for more info).
If you want to add items, you should place another order within 24 hours of your original order, then contact us with both order numbers, and we’ll be happy to refund you the additional delivery charge.

Can I purchase a gift card online?

You can purchase a Montage Fashion Gift Card online. You will find all the info you need about Gift Cards, and terms of use on our dedicated Gift Card page.

How can I check my gift card balance?

Once you use your gift card for the first time the balance will show in your My Account area.

Where do I enter my promotion code?

When placing an order with Montage Fashion, select the items you wish to purchase and enter your promotion code within the coupon code box found in your shopping bag at the bottom of the page. Click the ‘apply coupon’ button and the relevant discount will be applied to your order.

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